Collections Team Leader
BiP Solutions is a rapidly expanding, innovative and highly influential media business, expert in connecting business and government. We are looking to recruit an experienced Collections Team Leader to join our established Accounts & Finance department.
Having moved into our new state-of-the-art offices based at the heart of Glasgow's Media Centre at Pacific Quay last year this is a genuine opportunity to really make a mark for yourself by joining an organisation which has grown to employ in excess of 235 people with an annual turnover in excess of £12m.
Reporting into our Accounts Team Manager, the key function of the role will be the development and performance management of a team of Collections Agents. The role will also assume responsibility for our Sales Ledger staff.
Your principal responsibilities will include the effective development of the team to maximise cash flow activity.
This will be achieved through:
- Developing the team work towards pre defined KPIs
- Conducting coaching sessions
- Monitoring call quality
- 1-2-1 performance reviews.
- Conducting formal performance reviews
- Identifying development opportunities across the team
- Dealing with escalated calls
As the successful candidate, it is essential that you will have gained strong industry experience with a proven track record in debt recovery or collections. Knowledge of both ledgers and bank reconciliation would be highly desirable. Importantly, you will also have a genuine passion for working with and developing a team to achieve results.
In return, BiP will reward you with a highly competitive salary and combined benefits package including the company pension scheme and 30 days holiday per year (which increases with length of service).
At BiP Solutions we are committed to providing a quality service to our customers through every aspect of our operation. This is achieved through the appreciation of our customer’s needs, a commitment to continuous investment in our products and services, and the constant development of our employees’ skills and expertise.
Full details of our Customer Service Charter can be found at
http://www.bipsolutions.com/contactform.html
When applying please include a covering letter detailing why you consider yourself to be the right candidate for the role and include current and expected salary.
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